Order Manager / Customer Manager – Series & Spare Parts (m/f/d) – Berlin – Televic Rail GmbH

WE ARE GROWING: IN THE MARKET. AS A TEAM. THROUGH OUR CHALLENGES. GROW WITH US!

At Televic Rail, we have a clear mission: we develop and deliver innovative, reliable passenger information and communication systems for the global rail market.
For more than 40 years, we have been designing, manufacturing, programming and maintaining fully integrated hardware and software systems for rail applications – with passion and expertise.

Today, our technology is deployed in more than 60,000 vehicles worldwide, with new installations added every day.
Innovation, agility, customer focus and sustainability are the driving forces behind everything we do.

Become part of Televic Rail and actively help shape the future of passenger information.
Your enthusiasm and expertise are key to inspiring our customers and making the rail industry even smarter.

ORDER PROCESSING & EXPORT CONTROL – KEEPING EVERYTHING ON TRACK, TOGETHER

You will join our seven-person Order Processing & Export Control group within the Projects department. Together, we ensure that customer orders are managed reliably from handover through to delivery, across teams, sites and national borders.

The group is organized into three specialized teams: Series, Spare Parts & Export Control, Repairs & Complaints, and Order & Delivery Management.

What can you expect? Short communication paths, close collaboration and a role where keeping the big picture in mind really matters. You coordinate across different interfaces, stay close to our customers and work together with your colleagues to ensure that all the individual steps come together into a smoothly managed customer order.

WHAT WE OFFER

You will take ownership of customer orders from handover through to delivery while working closely with different departments and our international sites. You can expect a varied role with plenty of interaction, short communication paths and a team where supporting each other comes naturally.

What you can look forward to:

• Security & Perspective: A permanent position in a future-oriented and sustainable industry.

• Flexibility & Benefits: 30 days of annual leave, a 13th salary, flexible working hours, up to 50% remote work and subsidies for public transport, JobRad or an on-site parking space.

• Ownership & Development: Independent responsibility for your customer orders, varied interfaces and opportunities for personal and professional development.

• International & Customer-Focused: Collaboration with customers and colleagues across our international locations.

• Culture & Collaboration: Open communication, short decision-making paths and a highly committed team where supporting each other is part of everyday work.

• Fresh & Healthy: Water, tea and fresh fruit are always available.

YOUR RESPONSIBILITIES

You will join our seven-person Order Processing & Export Control group within the Projects department. We ensure that customer orders are handled reliably across our different sites, with short communication paths, close collaboration and genuine teamwork. You keep the big picture in mind, coordinate across interfaces and work together with your colleagues to ensure that all individual steps result in a smoothly managed customer order.

Order Management & Order Coordination

• Take ownership of customer orders for series products and spare parts, managing them end-to-end from handover by Sales through to delivery

• Coordinate the required order reviews, prepare order confirmations and manage and monitor delivery dates and internal orders

• Proactively communicate with customers regarding order status, changes and potential delays

Billing, Export & Accounts Receivable Management

• Prepare delivery notes, invoices and the required shipping and export documentation

• Support invoicing and order-related accounts receivable management

• Obtain relevant proof of export and support the preparation of long-term supplier declarations and preferential origin assessments

Customer & Stakeholder Management

• Act as a central interface between customers, Operations, Finance, Projects, Sales, Goods Issue and Shipping

• Coordinate activities across our sites in Germany, Belgium and Bulgaria

• Actively troubleshoot deviations and take a coordinating role in escalation situations

YOUR SKILLS

Experience & Expertise

• Completed vocational training in a commercial/business field or a comparable qualification, combined with experience in order processing or order management

• Confident use of ERP systems is a must

• Experience with invoicing, shipping and export processes; knowledge of ATLAS is an advantage

Working Style & Communication

• Structured, accurate and reliable way of working, even when managing several orders in parallel

• Strong customer and solution orientation, combined with confidence in working with different stakeholders

• Ability to keep the big picture in mind, even in challenging situations, and actively drive solutions forward

• Very good German and English skills for international customer communication and collaboration across our sites

OUR SELECTION PROCESS

This is what our standard process looks like. Where it makes sense, we adapt individual steps to the specific role.

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Any questions? I’m here for you.

You can reach me anytime via WhatsApp.

Kristin Werner +49 174 743 1662